Culture and purpose play a part in whether collaboration has a tough or easy path, so I’m not surprised that education might demonstrate more of the required behaviours than other agencies. Professional and consulting firms often do well with knowledge and information management activities for the same reason. For the rest of us – there is no ‘build it and they will come’ with collaboration. Collaboration is an outcome that delivers various benefits – an organisation needs to understand how to identify, encourage and embed the behaviours that drive it.
Re culture – web 2.0 can’t be overlaid on existing processes or shoe-horned into current procedures. It requires a rethink of roles, and purpose, and relationships. Interesting article from David Block on civic engagement and the concept of community – http://www.asmallgroup.net/pages/images/pages/CES_jan2007.pdf