Comments by
Greg Turner
Not sure this is the right place for it, but the document doesn’t mention issues of high-quality procurement and purchasing decision-making.
There are lots of snake-oil salesman in the online services/software industry, some of whom have already provided (inadequate) websites for government entities. It is easy to spin products and experience in a way that pays lip-service to open access issues, without actually having the frame of mind and implementation ability to execute the project successfully and for the public benefit.
This is understandable, as assessing the quality and approach of a provider is difficult for those not familiar with the industry’s best practice. However, when the Gov2.0 requirements and directions emerge, these will place even greater technical demands on service providers than the already suprisingly-demanding task of ‘building a website’.
It is crucial that govt departments have access to a way to be able to objectively assess the capability of a service provider. Some kind of peer review system?